Recently Amazon.com had removed all of the books from their Kindle store in order to fix a problem they had, the problem was that they did not tell anyone or warn them. This was the response by the CEO after they were trashed by the media and their customers.
Jeff Bezos, Amazon’s CEO:
This is an apology for the way we previously handled illegally sold copies of 1984 and other novels on Kindle. Our “solution” to the problem was stupid, thoughtless, and painfully out of line with our principles. It is wholly self-inflicted, and we deserve the criticism we’ve received. We will use the scar tissue from this painful mistake to help make better decisions going forward, ones that match our mission.
That is the leadership we should see in more companies and in Government today! Take the heat and expect your employee’s to do the same thing when it is there fault. Metalmite has always run on this principle and I wish more companies were as well.